tree-blossoms

Just like everyone else, Advanced Propane is happily celebrating the arrival of spring and saying a grateful goodbye to the long, cold winter of 2014!

We would like to thank our propane customers for your overwhelming positive response and understanding about the challenges this hard winter presented to us.

Advanced Propane, along with propane providers across the U.S., was impacted by the strain on the propane distribution system in place by winter’s early arrival, widespread  freezing temperatures, and the constant succession of powerful storms of snow and ice that impacted a large swath of the country.

Advanced Propane’s top priority is always to take care of our customers. We worked hard during the coldest of days and nights making multiple rounds of partial fill deliveries to our customers to ensure that no customer of ours was left in the cold. We appreciate your expressions of understanding about this matter.

We were especially grateful to see the following January 24 customer testimonial posted on our website:  “Last night we called at 11 p.m. and actually spoke to a person (never happened in 11 years with our previous provider). They called the on-call person who not only called us back, but came out to deliver in the middle of the night. It was very late and very, very cold, but the deliveryman gave us a partial fill and we were able to get the heat going. I can’t thank Advanced Propane enough. It’s hard to explain how fantastic your customer service is. The other guys would never even think about doing this for their customers. So thank you very much and keep up the great work.” Gabe & Terry Fairchild, Hendersonville, TN

Thank you very much!

horse in winterWelcome Winter 2014!

We have arrived at that pivotal time of year when new resolutions for a New Year are established and set in motion! Traditionally, it’s a time when we resolve to take control of our circumstances, and make changes that will benefit us and improve our lives.

As a business, we also have goals for the New Year. In 2013, Advanced Propane expanded our service area in Middle Tennessee to include five additional counties (Smith, Cannon, Jackson, DeKalb and western Putnam) for a total of 13 counties we now serve. Our resolution for 2014 is to provide the same exceptional service along with the fair and consistent pricing our current customers enjoy, while growing our customer base in these new areas. There you have it!

What are your plans and resolutions for the New Year?

Are you building a home? Or are you planning improvements to your current home to enhance your family’s lifestyle? Are you looking for ways of becoming more efficient to help reduce costs and increase peace of mind?

As you know, when building a new home there are many options to consider and choices to be made in your planning. While most decisions are made years in advance, there are options available for lifestyle enhancements that often don’t get the full consideration they deserve. Incorporating propane gas is one such option.

Propane gas is an excellent alternate home energy source when building or making home improvements because it provides efficiency for cost savings, as well as increased comfort and convenience. This is especially true when building in a rural setting outside the reach of city gas lines. Sure, electricity is easy enough to tap into, yet there are great advantages to adding propane gas for home heating, cooking and more.

For instance, a propane dual fuel unit will run on electric heat during warmer winter temperatures, before switching to warmer propane heat when outside temperatures drop. Propane heaters and gas logs offer the same great efficiency and comfort, yet with the advantage of not being reliant on electricity. A backup propane generator can power appliances including a propane dual fuel unit, lighting, propane water heater, and other “electric” appliances such as a television, to help maintain your family’s level of comfort and convenience even during electrical outages. How is that for peace of mind!

If you already know and enjoy the benefits of propane in your home… bravo! Yet, you still have a choice about whether to keep your current provider, or to make the switch to a new preferred propane provider who will better serve your needs.

How satisfied are you with your current propane provider? How confident are you that you are getting fair and consistent pricing without hidden fees? Are you happy with the professional and knowledgeable customer service you receive? Does your propane provider offer 24-hour emergency service? Are you able to speak to a live person whenever you call?

If you answered “no” to any of these questions, you have a choice! Switching to a propane provider you trust to meet your expectations is a positive change you can resolve to make in 2014.  Advanced Propane is committed to making that transition easy for you.

Yes, the arrival of winter is a time for celebrating the unique beauty of the season… from the comfort and convenience of home!

It’s also a good time to let Advanced Propane help you make some positive lifestyle changes for a great new year!

Thinking of building or remodeling your home? Out of reach of gas lines? Don’t get left in the cold! Consider Propane!

Stop by and visit our booth at the Wilson Bank & Trust Construction Expo this Friday and Saturday, February 7 & 8, at the The Mill in Lebanon.

If you’re planning a home improvement project of any kind, the Construction Expo is the place to start. Talk with local experts in every area of construction and home improvement.

Hours are 4-8 p.m. on Friday and 9 a.m. – 5 p.m. on Saturday.  Admission is FREE!

To our customers, your business and support was greatly appreciated this last year and always.

Relationships are at the heart of the way we do business and nothing is more gratifying than receiving positive customer feedback that confirms our good business practice is right on the mark!

Recently we received a letter from a return customer that affirmed our practice of treating customers fairly goes a long way.  

Phyllis Maynard, of Castalian Springs, Tennessee wrote: “We had service with Advanced – VERY satisfied with service, always prompt, pleasant, reasonably priced – made the mistake (very costly/unpleasant mistake in the end) to change to another company that offered a cheap sign-up “special”, etc. WRONG!!!! Who EVER reads the fine print??? We found ourselves pretty much locked into a 3 year contract, ridiculous prices, [and] poor service with OTHER company!! They even brought us an ugly tank that ended up having a leak all that time!!! As SOON as we could we SWITCHED BACK TO ADVANCED!!!!!! Will not switch again!! We have found same courteous, prompt, pleasant service with Advanced – plus a freshly painted, functioning properly tank!! Thank you Advanced!!!”

Thank you, Phyllis!

Another customer, Jeff Neely of Lebanon sent a note that said: “Thanks! Young man who came was very polite & helpful. Good to see such attitudes.”

Thanks, Jeff!  Our professional delivery crew is always pleased to go above and beyond while making their deliveries.

Indeed, we take our customer satisfaction very seriously and place a premium on positive business associations.

This coming year and beyond, our intent is to remain just as involved in community activities, local chambers of commerce, leadership organizations, civic clubs, and to happily give back to the communities we serve.

In 2012 we commemorated  20 years in business.  Now we look forward to the future as we navigate toward even greater milestones! 

Our heartfelt wishes go out to you for a wonderful New Year filled with hope, happiness and prosperity!